Privacy Policy

1. Information We Collect

When you interact with JTECH DPF through our website, contact forms, telephone, or WhatsApp communications, we may collect the following information:

• Contact Identifiers: Name, business name, phone number, and email address.
• Vehicle & Equipment Specifications: Truck make, model, engine type, year, VIN (optional), odometer reading, and reported diagnostic fault codes (DTCs).
• Operational Logistics: Yard location or breakdown address for mobile DPF dispatch services in Kitchener, Waterloo Region, and surrounding areas.
• Technical & Analytics Data: IP address, device type, browser specifications, and anonymous site engagement metrics to improve user experience.

2. How We Use Your Information

The information you provide is utilized strictly for commercial service execution and customer support:

• Evaluating DPF backpressure symptoms and diagnosing emissions issues.
• Dispatching mobile technician units or scheduling in-shop workshop filter restoration.
• Providing customized quotes, service verification reports, and commercial fleet maintenance agreements.
• Responding promptly to technical enquiries submitted via Formspree, telephone, or WhatsApp.

We do not sell, rent, or trade your personal information or fleet operational data to third-party marketing brokers.

3. Third-Party Integrations & Communications

Our website utilizes select reputable third-party service providers to facilitate secure operations:

• Formspree: Encrypted submission handling for quote requests and customer service messages.
• WhatsApp (Meta): Optional click-to-chat messaging. Conversations initiated via WhatsApp are subject to WhatsApp's end-to-end encryption and terms.
• Google Maps: Embedded maps for displaying our verified Kitchener workshop facility.

4. Data Storage & Protection

We maintain appropriate administrative and technical safeguards to protect your personal and commercial data against unauthorized access, loss, or alteration. Diagnostic records, backpressure telemetry logs, and service invoices are retained only for as long as required for legitimate business purposes or regulatory compliance.

5. Your Privacy Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request deletion of non-essential contact data.

To exercise any of these rights, please contact our privacy representative directly at info@jtechdpf.com or by telephone at +1 647-975-1265.